Refund Policy

RETURN POLICY

Last updated November 04, 2019 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit. Please see below for more information on our return policy.

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at info@babyshopclub.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Baby Shop Club

Attn: Returns

RMA #

Puerto Azul

Guayaquil, Guayas 09061

Ecuador

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorize you to do so.

REFUNDS

We make an effort to keep our customers happy and allow, in some cases, the option to a refund. We reserve the right to accept or decline your petition to a refund, depending on the value of the product(s) in question and or the reason(s) of why you are filing for a refund. (a) If you did not receive the product within the estimated time (45 days not including 2-5 day processing and may be extended for holidays and or customs timing) you may request a refund or a reshipment. (b) If you received the wrong item you can request a refund or exchange depending on the item(s) value.

You can submit refund requests within 15 days after the estimated period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page.

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

There will not be any refunds for orders that did not arrive to the destination due to external circumstances outside the control of Baby Shop Club, like failing to provide the correct shipping address or contact information or customs retention. There are no refunds on clearance items.

We will notify you by email when your return has been processed.

EXCEPTIONS  

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Please Note

  • Sale items are FINAL SALE and cannot be returned.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

info@babyshopclub.com

We reserve the right at any time to modify, edit, or update the terms for our refund & exchange policies without notice at any time. We hold you responsible to inform yourself on our policies before proceeding to make use of our site.